Frequently Asked Questions

What is the Taino Collective?

Taino Collective is a Caribbean-inspired brand that blends culture and fashion, allowing you to wear your roots with pride.

How does ordering work?

We use a made-to-order model, meaning each product is created just for you after you place an order. This helps reduce waste and ensures high-quality production.

How long does shipping take?

Since our products are made to order, production typically takes 5-7 business days, and shipping times vary by location. You’ll receive a tracking number as soon as your order ships.

Can I return or exchange an item?

Because each item is custom-made, we currently do not accept returns or exchanges unless there is a defect or issue with your order. If you receive a damaged or incorrect item, please contact us within 7 days of delivery for assistance.

Where do you ship?

We offer worldwide shipping! Delivery times vary depending on your location.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. If you don’t see it, check your spam folder or contact us.

Can I cancel my order?

Orders can only be canceled within 24 hours of placing them since production starts soon after.

How do I contact customer support?

For any questions or concerns, email us at info@tainocollective.com or send us a message on social media.